Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How do I connect to the app ?

You can connect the power station to the app in three ways—Direct Connection mode, IOT mode, and Bluetooth (only for DELTA Pro). Please check the link below for our app user manual. Connection modes instructions are provided in detail on pages 4-9. APP user manual : (https://cdn.shopify.com/s/files/1/1996/9707/files/APP_user_manual_updated1103.pdf?v=1635933130) In addition, we have a video tutorial on this topic here: https://youtu.be/9oUPsj8FlTk

Battery Runs Down Too Quickly

1. Please check if there are external high-power electrical appliances. If the power of the connected electrical appliance is about the same as the battery capacity, the battery will run out in about 1 hour. 2. Perform a complete charge and discharge for an SoC calibration.

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

What is the standard cable for the car charger port?

The XT60 outlet for the car charger is a standard interface. Customers can use the included 1.5m car charging cable or their own car charging cable.

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