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FAQ

How do I charge the battery of my car with RIVER? (Excluding electric vehicles)

When the car is out of power, you can use a dedicated jumper cable to charge the car battery. The charging time is about 15-20 minutes. Customers should use their own jumper cales, not sold by EcoFlow. (Not recommended by EcoFlow) (Note: When charging, do not start the car, otherwise it will cause the battery to malfunction)

Can I use other products to charge RIVER?

In addition to wall charging, car charging, and solar charging, other equipment such as generators or inverters can be used if they output 220–240V (50Hz/60Hz) of sine wave AC power. When charging RIVER, X-Stream needs the AC input power to be greater than 300W for fast charging or below 140W for slow charging.

What is the standard cable for the car charger port?

The XT60 outlet for the car charger is a standard port. Customers can use the included 1.5m car charging cable or their own car charging cable.

What does the EPS function mean for RIVER?

It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.

How do I install the extra battery?

Remove the four screws on the bottom to connect the Smart Extra Battery. This will double the capacity of the unit to 576Wh.

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