Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Is the EcoFlow DELTA Pro Smart Extra Battery compatiblewith the DELTA Pro 3?

Yes, supported. Please note that all devices need to be upgraded to the latest firmware version to ensure compatibility.

How are the waterproof and dustproof capabilities of the EcoFlow DELTA Pro 3? Can the device be used outdoors?

As the core component of the device, the safety and protection Ievel of the battery pack is crucial. To better protect the battery pack and reduce the risk of short circuits and fires caused by water ingress, the EcoFlow DEITA Pro 3 battery pack is sealed. It has reached an IP65 waterproof and dustproof rating, effectively preventing dust from entering and resisting water spray. However, the EcoFlow DELTA Pro 3 main unit does not have a waterproof and dustproof rating (IP20). The device is suitable for use in well-ventilated indoor environments or sheltered outdoor environments to avoid the impact of rain and dust on the device. Please ensure that the surrounding environment is dry and clean during installation and use to ensure the device's normal operation and longevity.

What is the operational temperature range for EcoFlow DELTA Pro 3?

Optimal operating temperature: 20°C-30°C Charging temperature range: 0°C-45°C Discharge temperature range: -10°C-45°C Recommended long-term storage temperature: 20°C-30°C

How long is the cycle life of the battery in EcoFlow DELTA Pro3?

4000 cycles. After undergoing 4000 cycles at a rate of 0.5C/0.5C at 25°C (77°F), the battery maintains over 80% of its state of health (SoH).

How to reset the Bluetooth and Wi-Fi connections on EcoFlow DELTA Pro 3?

When the device is powered off, press and hold the power button for more than 5 seconds. The device's LCD screen will light up, and then the screen will blink once (it must blink once), indicating that the Bluetooth connection has been successfully reset.

Contact us