Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is the car charger not working?

1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com

Why won't my RIVER charge at all?

1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Can I use the DELTA Max Extra Battery with both DELTA Max 1600 and DELTA Max 2000?

Yes, DELTA Max Extra Battery is compatible with both DELTA Max models, 1600 and 2000. Each supports up to two Extra Batteries.

Device Will Not Boot

1. Make sure the battery has sufficient capacity. If not, charge and turn it on again. If charging continues to fail, please follow the instructions on charging failures. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, contact EcoFlow Customer Service.

Contact us