Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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EcoFlow DELTA

Power Runs Out Too Quickly

1. Check if there are external high-power electrical appliances. For example, if the total power of a connected device is about 1200W, the 1260Wh battery of DELTA mini will generally run out in about 1 hour. 2. Perform 3 fully charging and discharging rounds to see if the problem still occurs.

Electrical Appliances Won't Charge

1. If DELTA is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on and it still cannot be charged, confirm whether the output power of DELTA meets the rated wattage of the electrical appliance. 3. When the power from a DC source or car charger is less than 1 watt, the charging power will not be displayed, but the unit is charging. Try charging from another power source to see if the charging power is displayed. 4. When the screen displays an overload alarm, the charging power is too high. Shut down and allow the unit to cool down for 30 minutes, or try using a low-power device before charging again. If there is still an overload prompt, take a photo or video of the issue and contact the after-sales department) 5. The AC switch will automatically turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to zero power output.

Electrical Appliances Won't Charge

1. If DELTA is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on and it still cannot be charged, confirm whether the output power of DELTA meets the rated wattage of the electrical appliance. 3. When the power from a DC source or car charger is less than 1 watt, the charging power will not be displayed, but the unit is charging. Try charging from another power source to see if the charging power is displayed. 4. When the screen displays an overload alarm, the charging power is too high. Shut down and allow the unit to cool down for 30 minutes, or try using a low-power device before charging again. If there is still an overload prompt, take a photo or video of the issue and contact support.eu@ecoflow.com 5. The AC switch will automatically turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to zero power output.

Charging Overload Error

The 'Recharging Time' icon, the 'Exclamation Point' icon, and the 'Overload' icon will flash together on the screen. 1. Check whether the input current is too high. Once you have confirmed that is not the problem, restart the machine and charge again. 2. If the overload still occurs, please contact support.eu@ecoflow.com

Using DELTA in EPS Mode

DELTA supports EPS (Emergency Power Supply). When DELTA is plugged into the grid to charge using AC, any load plugged into the DELTA will be directly powered from the grid and not DELTA. If there is a power outage, DELTA automatically switches to its battery supply mode within 30 milliseconds. Any device plugged into the DELTA will have no power for 30 milliseconds, making it unsuitable for desktop computers or data servers which must be reconnected to power within 0 milliseconds (UPS). UPS is unnecessary for all devices, and we advise testing yourself before using the EPS function. It is recommended that only one device is plugged into DELTA to avoid overloading.

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