Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What should I know about cleaning and maintenance?

It's recommended that you monitor the condition of the cutting BLADEs and change them when needed. To clean BLADE, use a high-pressure water hose to wash the front and rear wheels, as well as the BLADEs. Do not point the high-pressure hose directly at the BLADEs. Wipe the camera and battery compartment with a soft cloth. When storing BLADE, ensure the battery is fully charged and place it in a well-ventilated place. Charge the battery every six months when not in use.

What should I take note of when mowing?

If the grass is too long, use a walk-behind mower to mow the grass to 80 mm or shorter. Remove any trash or animal waste in the grass before mowing. Pay attention to children and animals while mowing to avoid any injuries.

What should I take note of when creating a map?

If you use the remote control option when mapping, ensure that there is a gap of at least 15 cm from the boundary, turning points are at least 90° and that the slopes of boundaries do not exceed 15°. The boundaries of a map must be at least one meter from lakes and cliffs.

What should I take note of when upgrading?

Before upgrading, ensure that the charging station, antenna and the power cable are all connected and that BLADE is on the charging station. If you have purchased the Lawn Sweeper Kit, install this too before upgrading. During the upgrade process, do not tap "Restore to Factory Settings" in the app, press any buttons on BLADE, or move any components.

Mowing Mode

Mowing Mode has three speeds: Slow, Standard and Max. BLADE travels at 0.4/0.6/0.8 meters a second respectively.

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