Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Battery life is decreased

Promptly replace the battery More power will be needed. This is normal. You can increase the mowing frequency. More power will be needed. This is normal.

Firmware update failure

Check the connection and try again Move BLADE back to the charging station and try again Move BLADE back to the charging station and try again

Unable to map

Use the remote control to move BLADE to the start point and start mapping again Reduce the distance between the start and end points to less than 1 m Use the remote control to move BLADE to the start point and start mapping again

BLADE unable to obtain the best satellite signal

Install the GNSS antenna in a location where there is nothing to block the signal Connect the GNSS antenna to the charging station correctly Check the condition of the charging station cable Please ensure that BLADE and the GNSS antenna are close enough to one another

What should I do when the container is full?

When the container is full, the app will prompt that "Fallen leaves container is full. Please clean it timely". Please manually empty the leaves in the container, so that the mower can continue the cleaning task.

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