Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Does the Smart Home Panel 3/Smart Gateway only support household electricity of 120/240V~ (split phase)? My apartment uses commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). Can it be used?

The Smart Home Panel 3/Smart Gateway supports household electricity of 120/240V~ (split phase) and commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). You just need to ask your electrician to find the corresponding live wire, connect the wires according to the Installation Guide, and select the corresponding voltage in the Grid Setting of the APP.

Who can install the Smart Home Panel 3/Smart Gateway?

The Smart Home Panel 3/Smart Gateway must be installed by EcoFlow authorized installers and licensed electricians, and the installers must have successfully completed the EcoFlow product training. If you are interested in contacting an authorized installer, please select the Installation Service when making a purchase. If you already have installers but they haven't obtained the relevant materials for installing EcoFlow products, please go to Support->User Manual on the EcoFlow official website and download the latest Installation Guide for the corresponding product so that they can start learning and performing the installation.

How many years is the warranty for the Smart Home Panel 3/Smart Gateway?

The warranty period for the Smart Home Panel 3/Smart Gateway is 10 years. For specific warranty terms, please refer to the "Warranty Service" Card inside the packaging box.

How to use the EcoFlow Smart Home Panel 3?

EcoFlow Smart Home Panel 3 supports 32 independent controllable circuits (not support wirng rooftop photovoltaic system circuit), is compatible with EcoFlow DELTA Pro Ultra X & DELTA Pro Ultra, 240V generators, solar panels, and PowerPulse EV Charger (9.6kW); it manages the entire chain of home power generation, energy storage, power distribution, and power consumption. During a power outage, the system can achieve instant and automatic backup power switching, thus bringing an unprecedented whole - house energy integration experience. For more detailed usage details about the system and the APP, please go to Support -> User Manual on the EcoFlow official website, or Setting -> More -> Help and Feedback -> User Manual within the APP to view.

Is it necessary to drill holes on the Smart Home Panel 3/Smart Gateway to reserve an entry for the cables during installation?

There are already 5 knockouts reserved on the body of the Smart Home Panel 3/Smart Gateway. If you still need more cable holes, it is recommended that you use a hydraulic hole puncher and keep the plastic protective cover inside the machine in place during the punching process to prevent iron filings and other debris from damaging the machine during the process.

Contact us