Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

If my local electrical regulations require an Overcurrent Protection Device [OCPD] between the Battery and the Battery Box, where should I install it?

You can install an overcurrent protection device [OCPD] in the middle of the Smart Inlet Box Connection Cable (5P8 Port to 5P8 Port). The actual OCPD specifications shall comply with your local electrical regulations. We recommend that you use a 70A 2P circuit breaker.

If my local electrical regulations require an Overcurrent Protection Device [OCPD] between the Smart Home Panel 3 or Smart Gateway and the Battery Box (Smart Inlet Box), where should I install it?

You can install an Overcurrent Protection Device [OCPD] between the Smart Inlet Box and the Smart Home Panel 3 or Smart Gateway. The actual OCPD specifications shall be subject to your local electrical regulations. We recommend using a 200A 2P circuit breaker.

Does the "80/125A Max" on the branch circuit sticker of the EcoFlow Smart Home Panel 3 refer to the rated power or peak power of the circuit?

80/125A refers to the maximum specifications of circuit breakers that can be connected to the branch modules of different specifications of EcoFlow Smart Home Panel 3, and their rated powers are 60/90A respectively.

How long does it take to install the Smart Home Panel 3/Smart Gateway?

The installation process can be completed within approximately *One-Day; *"One-Day Installation" reflects the typical on-site installation time for replacing an existing electrical panel after confirmation of licenses/approvals, materials, and site preparation. Actual timelines will vary. The "One-Day Installation" estimate does not apply to the following situations: New electrical panel installations (e.g., for new construction or major expansions) Major rewiring or circuit modifications within the premises Upgrades from old panels to higher-capacity or different types of panels requiring significant changes to the electrical system Complex site conditions or coordination with utility companies for service disconnection/reconnection These situations typically require additional design, permitting, site preparation, and installation time.

Does the Smart Home Panel 3 support connecting the rooftop photovoltaic circuit to the branch circuits?

Not supported. When Smart Home Panel 3 is used as Main-Panel or Sub-Panel, the Solar Inverter Circuit cannot be connected to the branch; however, you can sense and utilize redundant rooftop photovoltaic power by respectively placing the magnetic rings of the optional Current Sense Transformer on the main utility lines L1 & L2, and connecting the communication lines of the corresponding phases to CT-L1 & CT-L2 of Smart Home Panel 3.

Contact us