Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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Smart Gateway

How long does it take to install the Smart Home Panel 3/Smart Gateway?

The installation process can be completed within approximately *One-Day; *"One-Day Installation" reflects the typical on-site installation time for replacing an existing electrical panel after confirmation of licenses/approvals, materials, and site preparation. Actual timelines will vary. The "One-Day Installation" estimate does not apply to the following situations: New electrical panel installations (e.g., for new construction or major expansions) Major rewiring or circuit modifications within the premises Upgrades from old panels to higher-capacity or different types of panels requiring significant changes to the electrical system Complex site conditions or coordination with utility companies for service disconnection/reconnection These situations typically require additional design, permitting, site preparation, and installation time.

How to use the EcoFlow Smart Gateway?

The EcoFlow Smart Gateway (200A) is an intelligent transfer switch designed specifically for the whole-home backup power supply. It includes a 200A relay to keep most household appliances running during power outages. The gateway also provides 6 smart circuits that can automatically turn off non-essential high-power devices to extend the backup time. When paired with the EcoFlow Smart Inlet Box, power station, and third-party solar inverters, it improves energy efficiency and helps reduce electricity costs. For more detailed usage instructions about the system and the app, please visit Support -> User Manual on the EcoFlow official website or go to Setting -> More -> Help and Feedback -> User Manual within the app.

How does the EcoFlow Smart Home Panel 3/EcoFlow Smart Gateway help save money?

When your system is equipped with solar panels or your household electricity price has peak and off-peak periods, you can choose AI or Self-powered Mode according to your household situation. Charge the battery during low electricity price periods or when *solar energy is predicted to be available, and use the battery to power your home during high electricity price periods or when there is redundant solar energy. In addition, you can also use the Smart Circuit Settings to turn on/off some circuits with high standby power consumption at a scheduled time, and only run them when necessary. *Solar forecast requires subscribing to the professional feature package - Energy Master. For specific subscription rules and feature details, please refer to the latest information in the APP.

What is the maximum power of the electrical circuit that can be connected to the branch of the EcoFlow Smart Gateway?

When the branch circuit of the EcoFlow Smart Gateway is used for rooftop PV input, its rated current is 80A, and the maximum OCPD [Overcurrent Protection] is 100A; When the branch circuit of the EcoFlow Smart Gateway is used for output to electrical loads, its rated current is 60A, and the maximum OCPD [Overcurrent Protection] is 80A; *The process of installing rooftop PV lines requires purchasing EcoFlow's Installation Service, to be installed by an EcoFlow Installer, and set up on the EcoFlow Pro APP.

Which circuit breakers are compatible with Smart Home Panel 3/Smart Gateway?

The Smart Home Panel 3/Smart Gateway is compatible with industry-standard single-pole and double-pole circuit breakers. For specific Main Circuit Breakers and Branch Circuit Breakers, please refer to the Circuit Breaker Compatibility section in the Installation Guide.

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