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FAQ

What is the EPS mode of Smart Home Panel 3/Smart Gateway? Can it be enabled simultaneously with Operating modes: AI, Self-powered, and Scheduled tasks?

Enabling the EPS mode allows the system to switch to the powered-on Backup Battery within 20ms during a power outage, reducing the impact of power outages on the important loads in your home. *Note that for the EPS to take effect within 20ms, only the powered-on DELTA Pro Ultra X should be included in the connected Backup Battery. *When the DELTA Pro Ultra is connected, the EPS mode and Operating modes cannot be enabled simultaneously; and if the DELTA Pro Ultra is in the charging state under EPS mode, it cannot switch to the DELTA Pro Ultra for power supply within 20ms at the moment of a power outage.

Does the Smart Gateway support connecting rooftop photovoltaic circuit to the branch circuits?

The rooftop photovoltaic circuit can be connected to the branch circuit of the Smart Gateway to improve photovoltaic utilization and reduce electricity bills. *To connect the rooftop photovoltaic line, you must purchase EcoFlow's Installation Service, have it installed by an EcoFlow Installer, and set it up on the EcoFlow Pro APP.

Does the Smart Home Panel 3/Smart Gateway support 5G WiFi connection?

It is not supported. Only 2.4G WiFi is supported when connected via WiFi.

Does the Smart Home Panel 3/Smart Gateway only support household electricity of 120/240V~ (split phase)? My apartment uses commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). Can it be used?

The Smart Home Panel 3/Smart Gateway supports household electricity of 120/240V~ (split phase) and commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). You just need to ask your electrician to find the corresponding live wire, connect the wires according to the Installation Guide, and select the corresponding voltage in the Grid Setting of the APP.

Who can install the Smart Home Panel 3/Smart Gateway?

The Smart Home Panel 3/Smart Gateway must be installed by EcoFlow authorized installers and licensed electricians, and the installers must have successfully completed the EcoFlow product training. If you are interested in contacting an authorized installer, please select the Installation Service when making a purchase. If you already have installers but they haven't obtained the relevant materials for installing EcoFlow products, please go to Support->User Manual on the EcoFlow official website and download the latest Installation Guide for the corresponding product so that they can start learning and performing the installation.

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