Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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Smart Gateway

How many years is the warranty for the Smart Home Panel 3/Smart Gateway?

The warranty period for the Smart Home Panel 3/Smart Gateway is 10 years. For specific warranty terms, please refer to the "Warranty Service" Card inside the packaging box.

How to use the EcoFlow Smart Gateway?

The EcoFlow Smart Gateway (200A) is an intelligent transfer switch designed specifically for the whole-home backup power supply. It includes a 200A relay to keep most household appliances running during power outages. The gateway also provides 6 smart circuits that can automatically turn off non-essential high-power devices to extend the backup time. When paired with the EcoFlow Smart Inlet Box, power station, and third-party solar inverters, it improves energy efficiency and helps reduce electricity costs. For more detailed usage instructions about the system and the app, please visit Support -> User Manual on the EcoFlow official website or go to Setting -> More -> Help and Feedback -> User Manual within the app.

Is it necessary to drill holes on the Smart Home Panel 3/Smart Gateway to reserve an entry for the cables during installation?

There are already 5 knockouts reserved on the body of the Smart Home Panel 3/Smart Gateway. If you still need more cable holes, it is recommended that you use a hydraulic hole puncher and keep the plastic protective cover inside the machine in place during the punching process to prevent iron filings and other debris from damaging the machine during the process.

Can the Smart Home Panel 3/Smart Gateway be used as a Sub-Panel in the home?

Yes, but please note that when used as a Sub-Panel, you need to remove the Main bonding jumper between the Main neutral terminal and the Main ground terminal.

If my local electrical regulations require me to install an external emergency stop switch [EPO] when installing the Smart Home Panel 3/Smart Gateway, how should I meet this requirement?

Both the Smart Home Panel 3 and the Smart Gateway have an EPO port reserved inside the product. When you have a need, you can optionally purchase an Emergency Power Off Button when buying the main product and install it according to the Installation Guide in the Support -> User Manual on the official website.

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