Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

Recommended Search

DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

search icon
Smart Gateway

What types of Generators does the Smart Home Panel 3/Smart Gateway support for use as Backup Power, and do I need to purchase any accessories?

It supports 3 - 12kW split - phase 240V generators. Connect it to the AC1 - 5p8/GEN IN port of the Smart Inlet Box (Smart Home Panel 2 Upgrade) through the EcoFlow AC Generator Charging Adapter (NEMA L14 - 30P to 5P8 Port) (allowing the generator to generate 3 - 7.2kW) / EcoFlow Generator Charging Adapter (NEMA 14 - 50P to 5P8 Port) (allowing the generator to generate 3 - 12kW). In addition, we need to remind you that at least one DELTA Pro Ultra X/DELTA Pro Ultra must be connected to the AC2/3 port of the Smart Inlet Box for the generator to generate electricity.

What is the waterproof rating of the Smart Home Panel 3/Smart Gateway? Can it be installed outdoors?

The protection level of the Smart Home Panel 3/Smart Gateway is NEMA 3R, which is waterproof and can be installed indoors or outdoors. However, the Smart Inlet Box (Smart Home Panel 2 Upgrade) used in conjunction with it has a protection level of NEMA 1, is not waterproof, and can only be installed indoors.

Does the Smart Home Panel 3/Smart Gateway support 5G WiFi connection?

It is not supported. Only 2.4G WiFi is supported when connected via WiFi.

Does the Smart Home Panel 3/Smart Gateway only support household electricity of 120/240V~ (split phase)? My apartment uses commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). Can it be used?

The Smart Home Panel 3/Smart Gateway supports household electricity of 120/240V~ (split phase) and commercial electricity of 208Y/120V~, 3W (from 3Ø 4W). You just need to ask your electrician to find the corresponding live wire, connect the wires according to the Installation Guide, and select the corresponding voltage in the Grid Setting of the APP.

Who can install the Smart Home Panel 3/Smart Gateway?

The Smart Home Panel 3/Smart Gateway must be installed by EcoFlow authorized installers and licensed electricians, and the installers must have successfully completed the EcoFlow product training. If you are interested in contacting an authorized installer, please select the Installation Service when making a purchase. If you already have installers but they haven't obtained the relevant materials for installing EcoFlow products, please go to Support->User Manual on the EcoFlow official website and download the latest Installation Guide for the corresponding product so that they can start learning and performing the installation.

Contact us