Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

Recommended Search

DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

search icon
Smart Gateway

Will the Smart Home Panel 3/Smart Gateway send power from the Backup Battery back to the grid?

No, the Smart Home Panel 3/Smart Gateway is not a grid-tied system. The power from the Backup Battery will only supply the internal branch circuits of the system and the Backup Panel connected to the Smart Gateway, and will not output to the power grid.

Does the use of Smart Home Panel 3 or Smart Gateway have any requirements for the APP version?

You need APP version ≥ 6.8.5 to add Smart Home Panel 3 or Smart Gateway to the APP for use.

Which EcoFlow Portable Power Stations does the Smart Home Panel 3/Smart Gateway support connecting to? Does it support the DELTA Pro 3?

Currently, it only supports connecting the DELTA Pro Ultra X via the EcoFlow Smart Inlet Box Connection Cable (5P8 Port to 5P8 Port) or connecting the DELTA Pro Ultra to the Smart Inlet Box (Smart Home Panel 2 Upgrade) via the EcoFlow Power Input/Output Cable. You can also connect the DELTA Pro Ultra X and the DELTA Pro Ultra simultaneously using the cables that meet the corresponding requirements. Currently, it does not support connecting the DELTA Pro 3. For future updates, please refer to the official information.

Does the use of Smart Home Panel 3 or Smart Gateway have any requirements for the APP version?

You need APP version ≥ 6.8.5 to add Smart Home Panel 3 or Smart Gateway to the APP for use.

Which circuit breakers are compatible with Smart Home Panel 3/Smart Gateway?

The Smart Home Panel 3/Smart Gateway is compatible with industry-standard single-pole and double-pole circuit breakers. For specific Main Circuit Breakers and Branch Circuit Breakers, please refer to the Circuit Breaker Compatibility section in the Installation Guide.

Contact us