Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

If my ice container is missing, can I still make ice cubes?

Yes, you can. Through the app's setting - ice detection setting, you can turn off the ice container’s detection sensor, and then continue making ice cubes. After the ice detaches, you need to use a scoop to stir the bottom of ice cubes and scoop them out after the ice cubes float.

How fast does the GLACIER cool down?

When the GLACIER is empty, the temperature can drop from 30°C to 0°C in 15 minutes.

Can the GLACIER keep foods in cold storage and make ice cubes at the same time?

With constant power, the GLACIER will meet the power demands for ice making first, and the dual temperature zones can maintain the temperatures but will not cool down.

Can the temperatures in the dual temperature zones be controlled separately?

Yes, they can. The temperatures of the two temperature zones can be adjusted separately on the display or through the app.

Are the fridge and freezer zones fixed?

They are not fixed. The temperature zone divider inside the GLACIER can divide the space into two parts in a 4: 6 ratio, and the fridge and freezer zones are determined by the temperature settings.

Contact us