Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

When connected to a 12V car charger, can the GLACIER make ice cubes?

The GLACIER cannot make ice with a 12V car charger alone, need to be connected to a plug-in battery for that function. If connected to a 24V car charger or AC power input, it can make ice cubes without a plug-in battery .

Can I fill water directly into the GLACIER's dual temperature zones?

Filling water directly into the dual temperature zones is not recommended. The compartments are not made of food-grade materials.

If my ice container is missing, can I still make ice cubes?

Yes, you can. Through the app's setting - ice detection setting, you can turn off the ice container’s detection sensor, and then continue making ice cubes. After the ice detaches, you need to use a scoop to stir the bottom of ice cubes and scoop them out after the ice cubes float.

Can the GLACIER keep foods in cold storage and make ice cubes at the same time?

With constant power, the GLACIER will meet the power demands for ice making first, and the dual temperature zones can maintain the temperatures but will not cool down.

How fast does the GLACIER cool down?

When the GLACIER is empty, the temperature can drop from 30°C to 0°C in 15 minutes.

Contact us