Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can the robotic lawn mower work in the rain, snow, hail or fog?

The robotic lawn mower can work in the rain, but mowing in the rain is harmful to the health of the lawn. When mowing in the rain, the grass will attach to the equipment, and the robotic lawn mower is prone to skidding on the wet lawn. So please don't mow the lawn in severe weather conditions, such as heavy rain, thunderstorm or heavy snow.

What should I do when the wheel is stuck?

1. Check whether the wheel is stuck in sand, gravels and other soft ground or deep trench. In such a case, you can set the soft foundation as a No-go restricted zone in app, or fill the trench for a flat ground; 2. Check whether the tire is covered by a lot of soils, grass clippings and the like; 3. Check whether any foreign matter is stuck near the tire or the blade disc, and clean the tire and its accessories when necessary. If the wheel is damaged, please contact the after-sales service.

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