Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

BLADE unable to obtain the best satellite signal

Install the GNSS antenna in a location where there is nothing to block the signal Connect the GNSS antenna to the charging station correctly Check the condition of the charging station cable Please ensure that BLADE and the GNSS antenna are close enough to one another

What should I do when the container is full?

When the container is full, the app will prompt that "Fallen leaves container is full. Please clean it timely". Please manually empty the leaves in the container, so that the mower can continue the cleaning task.

The rain detection triggered and my robotic lawn mower returns to the charging station even if it's not raining. Why?

1. Please regularly check whether there are foreign substances above the rain sensor. Please remove any foreign substance (if any) with a small brush; 2. If the sensor still cannot work normally after the foreign substances are removed, please contact the after-sales service for troubleshooting

Can the robotic lawn mower be connected to the EcoFlow Smart Extra Battery?

If the adapter plug specifications and electrical parameters are matched, the robotic lawn mower can be used normally with its AC adapter connected to the AC output of the EcoFlow Smart Extra Battery (such as River2, River Pro, River Mini, Delta, Delta Pro, Delta Max, Delta2 and others). The robotic lawn mower will be placed and used outdoors for a long time, so you are recommended to purchase a supporting off-grid battery solution.

How to check the serial number of the product?

There are 3 ways to check the serial number (SN): ① Check the packing box. An SN label is attached on the side of the packing box. ② After removing the battery compartment cover, and scan the QR code shown in the figure to check the SN. ③ Open the app and go to Settings to check it.

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