Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

BLADE does not follow the specified route

Use the remote to return BLADE to the charging station and restart the mapping process Clear all obstacles from the lawn before mowing

BLADE is overshooting the mapped area

Use the remote to return BLADE to the charging station and restart the mapping process The slopes of boundaries cannot exceed 15° for mapping Please only mow dry lawns

Battery life is decreased

Promptly replace the battery More power will be needed. This is normal. You can increase the mowing frequency. More power will be needed. This is normal.

Firmware update failure

Check the connection and try again Move BLADE back to the charging station and try again Move BLADE back to the charging station and try again

Unable to map

Use the remote control to move BLADE to the start point and start mapping again Reduce the distance between the start and end points to less than 1 m Use the remote control to move BLADE to the start point and start mapping again

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