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FAQ

What are the protection features of Power Pulse?

The PowerPulse features: 1.AC overvoltage protection, 2.AC undervoltage protection, 3.Output overcurrent protection, 4.AC overfrequency protection, 5.AC underfrequency protection, 6.Leakage protection, 7.Overtemperature protection, 8.Surge protection, 9.Ground fault protection 10.Relay contact sticking alarm, 11.Self-check fault alarm 12.CP voltage abnormal alarm

How long is the product warranty?

This product has three-year warranty period.

What's the IP rating of this product?

NEMA 4 rated enclosure provides reliable protection against dust, rain, snow, and powerful water jets.

The max charging power is up to 9.6 kW as put in product adverttising, but why is it only 7.2kW when connected with DPU/SHP2?

9.6kW is the maximum output power supported by this product, but the Power Input/Output port of Smart Home Panel 2 and Delta Pro Ultra is up to 30A (240V × 30A = 7.2kW), so the maximum output power may be limited when used with other products.

Which models of vehicles can match the charger?

The standard charge cable can be connected with SAE J1772 port, if used with Tesla, you need to purchase an additional adapter (EcoFlow PowerPulse J1772 to NACS Adapter is available on official website).

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