Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

What's the product weight?

Gross weight: 8.7 kg Net weight: 6.2 kg

What precautions should be taken when using with SHP2?

The SHP2 must be fitted with a grounding wire that has a direct or indirect genuine earth connection. When in use, ensure the Smart Home Panel 2 is powered on (via the grid or a portable power station). Press and hold the button for the AC channel to which the PowerPulse is connected on the SHP2 for at least 3 seconds to power on the PowerPulse and activate its display.

What precautions should be taken when using with DPU?

The PowerPulse can be operated normally when directly connected to the DPU. However, if connecting the DPU and the EcoFlow 50 Amp Hub via the EcoFlow PowerPulse Input Cable (NEMA 14-50P), a Grounded Plug must be connected to the DPU AC Outlet.

What's the rated parameter that this product can output?

Rated current 40A, rated voltage 240V, rated output power 9600W.

What compliance Standards has the PowerPulse passed?

The PowerPulse has passed certifications including UL2594, UL2231-1, UL2231-2, UL1998, UL991, and ENERGY STAR.

Contact us