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FAQ

Is the battery kept fully charged at all times? Can customers set a minimum battery level to make sure that there is sufficient backup power?

Battery power is affected by various factors, such as photovoltaic input, power consumption of loads, modes selected and backup power ratio. You can make sure you have enough backup power by setting the backup power ratio.

How does the system handle excess photovoltaic power generatedd during the day? Will it be fed back into the power grid or stored for use at night? Can customers configure the system to not feed electricity back to the power grid?

You can configure the settings so that the system will intelligently store the excess photovoltaic power to the battery, supply it to household appliances or feed it back into the power grid for sale. You can also use it to charge your EV or power other loads.

What is TOU Mode? How does the system automatically charge during off-peak hours and discharge during peak hours based on peak and off-peak electricity rates to reduce electricity costs?

The system automatically schedules power usage based on the user-defined peak and off-peak hours, charging from the power grid or solar panels during off-peak hours and discharging to power household appliances during peak hours.

What is Self-Powered Mode? In this mode, how does the system prioritize the use of photovoltaic power to meet its own needs and store excess energy?

There is a preset prioritized backup power ratio (0-100%). When the battery SOC is greater than the ratio, the system will prioritize using photovoltaic power to meet household electricity needs and store the remaining energy in the battery. When the battery SOC is less than the ratio, the system will prioritize charging the battery with photovoltaic power, and the remaining power will be supplied to the household.

Can this system provide backup power for the entire house, or is it just a partial power backup?

This depends on the maximum power requirements for the entire house. The maximum output power of the inverter is 24 kW. And it needs to be connected to the SHP40 or MBS (Meter Backup Switch). If the maximum power requirement of the entire house is within the maximum output power range of the inverter, then the entire house can be powered by Backup power. Otherwise, it can only provide a partial backup.

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