Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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OCEAN Pro

What is the composition of the fire extinguishing device built into the battery?

The thermal initiator primarily uses strontium nitrate and potassium nitrate at a concentration of 50-58%, with a start temperature of 170±10°C.

What is the maximum output power of the system? Can it power air conditioners, electric vehicles and other high-power loads?

There are two inverters with maximum output powers of 11.5 kW and 24 kW.

Does the EcoFlow App automatically update the device's firmware? Does the homeowner need to manually approve firmware updates? How do they view the current software version and check for updates?

1. Customers need to manually confirm firmware updates in the app. 2. Go to the corresponding product page in the app, open the "Setting" page and tap "Firmware" to view the device's current firmware version and check for updates.

What is the maximum LRA that the system can support?

This depends on the photovoltaic power generation capacity of the system. Under normal conditions, one battery provides 95 A, two batteries provide 195 A and three or more batteries can provide up to 205 A. When photovoltaic power is available, it can be added to the capacity of the energy storage battery, but the maximum is 205 A.

What is the service life of the battery pack? How long is the warranty period?

EcoFlow guarantees that this Product's batteries (SKU: Power Ocean Pro - Battery) have a minimum nominal capacity of 70% after 15 years of use or 6000 charge/discharge cycles when working with OCEAN Pro inverters in normal working environments.

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