Welcome to EcoFlow Support

We're here for you

DELTA 3000 Gen4

DELTA 3800 Gen4

Smart Home Panel 10 (120V/240V)

TITAN 5000 Classic

TITAN 5000

TITAN 5000 Plus

TITAN EB

PowerPulse 9.6KW DIY

Smart Gateway

EcoFlow GLACIER

EcoFlow NextGen 220W Portable Solar Panel

EcoFlow DELTA 3 Plus

EcoFlow DELTA 3

EcoFlow DELTA Pro 3

EcoFlow DELTA Max

EcoFlow RIVER 2

EcoFlow RIVER Pro

EcoFlow DELTA 3 Max (2048Wh)

DELTA Pro Ultra

EcoFlow Smart Generator (Dual Fuel)

Smart Home Panel 2

Smart Home Panel

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)

OCEAN Panel

OCEAN Pro

EcoFlow 220W Bifacial Portable Solar Panel

EcoFlow GLACIER Plug-in Battery

EcoFlow RAPID Mag Power Bank

EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)

PowerInsight 2

Smart Home Panel 3

DELTA Pro Ultra X

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Ultra Plus (3072Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Classic (1024Wh)

EcoFlow DELTA 2 Max

STREAM Microinverter(US)

EcoFlow RIVER 2 Pro

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)

EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow TRAIL Plus 300 DC

PowerPulse 11.5KW

Meter Backup Switch-

EcoFlow WAVE 2

STREAM Ultra(US)

EcoFlow WAVE 3

EcoFlow GLACIER Classic

EcoFlow RIVER 3 Plus

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Bifacial Portable Solar Panel

EcoFlow 125W Bifacial Modular Solar Panel

Power Hub 5KVA

EcoFlow RAPID Magnetic Power Bank

Lithium 12V 100Ah Deep Cycle LiFePO4 Battery

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow RIVER 3

DELTA 2 Max Smart Extra Battery

EcoFlow 60W Portable Solar Panel

EcoFlow 175W Rigid Solar Panel

EcoFlow 400W Portable Solar Panel

DELTA Pro Ultra Battery

EcoFlow 160W Portable Solar Panel

EcoFlow BLADE

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 400W Rigid Solar Panel

EcoFlow 100W Rigid Solar Panel

EcoFlow 110W Portable Solar Panel

EcoFlow DELTA

EcoFlow DELTA Pro

EcoFlow DELTA mini

EcoFlow RIVER 2 Max

EV X-Stream Adapter (DELTA Pro)

Double Voltage Hub (DELTA Pro)

2kWh LFP Battery

5kWh LFP Battery

EcoFlow Solar to XT60 Charging Cable

EcoFlow Solar Parallel Connection Cable

EcoFlow Solar Extension Cable

AC Charging Cable

Car Charging Cable

DELTA Pro Remote Control

FAQ

OCEAN Pro

Can I set my feed-in power limitation to grid from my EcoFlow App?

No. Please contact your installer to help you set the limitation.

Will data be saved if OCEAN Pro gets disconnected from the internet?

Data will be saved on the local device for at most 7 days. When you reconnect system to the Internet, the data will be pushed and stored in the background and displayed on the app. Other process data will not be stored.

Can the homeowner share system monitoring permissions with family members or third parties (such as installers) in the app? How can they allow multiple users to access the change the access permissions?

1. Customers can share device monitoring permissions and certain control permissions with other users in the EcoFlow App. 2. In the homepage of the app, go to the "Me" page and tap "Device Sharing," where you can share the system with other users or remove sharing permissions.

When the system issues a fault alarm, will the homeowner receive a notification in the app? Does the homeowner have access to the fault details and troubleshooting suggestions in the app?

1. They will receive notifications in the app in case of product faults. 2. The notification will include the cause of the fault and the corresponding solution.

What real-time data can be viewed in the mobile app? How do I view information such as photovoltaic power generation, household electricity load, battery level and charging/discharging status in the app? Is there an intuitive interface that displays the energy flow?

If you go to the corresponding product page in the app, you will see an intuitive energy flow interface Navigate to the "Dashboard" page to view detailed information such as photovoltaic power generation, household electricity load, battery level and charging/discharging status.

Welcome to EcoFlow Support

FAQ

Can I set my feed-in power limitation to grid from my EcoFlow App?

Will data be saved if OCEAN Pro gets disconnected from the internet?

Can the homeowner share system monitoring permissions with family members or third parties (such as installers) in the app? How can they allow multiple users to access the change the access permissions?

When the system issues a fault alarm, will the homeowner receive a notification in the app? Does the homeowner have access to the fault details and troubleshooting suggestions in the app?

What real-time data can be viewed in the mobile app? How do I view information such as photovoltaic power generation, household electricity load, battery level and charging/discharging status in the app? Is there an intuitive interface that displays the energy flow?

Contact us