Welcome to EcoFlow Support

We're here for you

DELTA 3000 Gen4

DELTA 3800 Gen4

Smart Home Panel 10 (120V/240V)

TITAN 5000 Classic

TITAN 5000

TITAN 5000 Plus

TITAN EB

PowerPulse 9.6KW DIY

Smart Gateway

EcoFlow GLACIER

EcoFlow NextGen 220W Portable Solar Panel

EcoFlow DELTA 3 Plus

EcoFlow DELTA 3

EcoFlow DELTA Pro 3

EcoFlow DELTA Max

EcoFlow RIVER 2

EcoFlow RIVER Pro

EcoFlow DELTA 3 Max (2048Wh)

DELTA Pro Ultra

EcoFlow Smart Generator (Dual Fuel)

Smart Home Panel 2

Smart Home Panel

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)

OCEAN Panel

OCEAN Pro

EcoFlow 220W Bifacial Portable Solar Panel

EcoFlow GLACIER Plug-in Battery

EcoFlow RAPID Mag Power Bank

EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)

PowerInsight 2

Smart Home Panel 3

DELTA Pro Ultra X

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Ultra Plus (3072Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Classic (1024Wh)

EcoFlow DELTA 2 Max

STREAM Microinverter(US)

EcoFlow RIVER 2 Pro

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)

EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow TRAIL Plus 300 DC

PowerPulse 11.5KW

Meter Backup Switch-

EcoFlow WAVE 2

STREAM Ultra(US)

EcoFlow WAVE 3

EcoFlow GLACIER Classic

EcoFlow RIVER 3 Plus

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Bifacial Portable Solar Panel

EcoFlow 125W Bifacial Modular Solar Panel

Power Hub 5KVA

EcoFlow RAPID Magnetic Power Bank

Lithium 12V 100Ah Deep Cycle LiFePO4 Battery

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow RIVER 3

DELTA 2 Max Smart Extra Battery

EcoFlow 60W Portable Solar Panel

EcoFlow 175W Rigid Solar Panel

EcoFlow 400W Portable Solar Panel

DELTA Pro Ultra Battery

EcoFlow 160W Portable Solar Panel

EcoFlow BLADE

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 400W Rigid Solar Panel

EcoFlow 100W Rigid Solar Panel

EcoFlow 110W Portable Solar Panel

EcoFlow DELTA

EcoFlow DELTA Pro

EcoFlow DELTA mini

EcoFlow RIVER 2 Max

EV X-Stream Adapter (DELTA Pro)

Double Voltage Hub (DELTA Pro)

2kWh LFP Battery

5kWh LFP Battery

EcoFlow Solar to XT60 Charging Cable

EcoFlow Solar Parallel Connection Cable

EcoFlow Solar Extension Cable

AC Charging Cable

Car Charging Cable

DELTA Pro Remote Control

FAQ

OCEAN Panel

Does the EcoFlow OCEAN Smart Electrical Panel support split phase 240V output?

Yes, Set through the Ecoflow Pro APP to combine two adjacent circuits and output 240V

How many circuits can EcoFlow OCEAN Smart Electrical Panel manage?

SHP8: A total of 40 circuits (8 smart + 32 regular), with smart circuits supporting APP remote control, and regular circuits only supporting physical control. SHP40: All 40 circuits are smart circuits which can be monitored and controlled via APP, suitable for scenarios with high demand for whole-home intelligent management.

Does this energy storage system require daily maintenance? Do customers need to regularly maintain, clean or calibrate the battery or inverter?

Regular maintenance: 1. Visual inspection: Check that all external connection points (wires, terminals) are secure and there is no corrosion. 2. Cleaning: Clean dust from the outside of the device, especially the heat sinks and fan blades, and check that there are no foreign objects stuck inside or blocking them. 3. Cable inspection: Check the insulating layer of the power cables and signal cables for aging or damage.

How do I set critical load priorities? Is it possible to use the smart electrical panel to specify which circuits should be prioritized for battery power supply to ensure normal operation of critical loads in backup mode?

You can define load priorities in the app.

Does this system need to be installed by a licensed electrician or certified installer? Can the customer install and commission the device themselves?

This system must be installed by a licensed electrician.

Welcome to EcoFlow Support

FAQ

Does the EcoFlow OCEAN Smart Electrical Panel support split phase 240V output?

How many circuits can EcoFlow OCEAN Smart Electrical Panel manage?

Does this energy storage system require daily maintenance? Do customers need to regularly maintain, clean or calibrate the battery or inverter?

How do I set critical load priorities? Is it possible to use the smart electrical panel to specify which circuits should be prioritized for battery power supply to ensure normal operation of critical loads in backup mode?

Does this system need to be installed by a licensed electrician or certified installer? Can the customer install and commission the device themselves?

Contact us