Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
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EcoFlow DELTA Pro 3
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EcoFlow RIVER 2
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EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
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EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
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DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
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STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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Smart Home Panel 2

How long is the EcoFlow Smart Home Panel 2 warranty?

EcoFlow Smart Home Panel 2 has a 10-year of quality assurance warranty.

Is Smart Home Panel 2 repairable? How can it be repaired?

Any Smart Home Panel 2 needs to be repaired by a professional electrician. Although the panel does not need to be removed from the wall, Smart Home Panel 2 certified technicians must repair the internal assembly and reconfigure the internet connection. If you need this service, please contact the Smart Home Panel 2 technical support team for troubleshooting and determine whether to return to the factory for repair.

Does the Smart Home Panel 2 offer three-phase electrical power like the German electrical grid?

Smart Home Panel 2 can support two-phase electrical output but cannot achieve three-phase.

How many EcoFlow DELTA Pro/EcoFlow DELTA Pro Ultra units are supported by EcoFlow Smart Home Panel 2?

EcoFlow Smart Home Panel 2 can connect to EcoFlow DELTA Pro and EcoFlow DELTA Pro Ultra. Up to 3 EcoFlow DELTA Pro Ultra Inverters can connect to EcoFlow Smart Home Panel 2, each inverter allowing for 5 batteries. A total of 2 EcoFlow DELTA Pro, with 2 Smart Extra Batteries per unit, can connect to the EcoFlow Smart Home Panel 2 using the EcoFlow Double Voltage Hub.

Why doesn't Smart Home Panel 2 have the same automation features as Smart Home Panel? Why can't we take one circuit on grid while taking another off the grid?

The Smart Home Panel automated timing feature is still available. Smart Home Panel 2 can only achieve a full mains or energy storage power supply for a circuit, and this is based on North American distribution panels.

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