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FAQ

What is the warranty for Smart Home Panel 10?

Smart Home Panel 10 comes with a 5-year warranty. For full details, visit EcoFlow's Warranty Policy: https://us.ecoflow.com/pages/warranty-policy

Will the TOU mode cause a waste of solar energy?

Under normal circumstances, the TOU mode efficiently utilizes solar energy to prevent waste. Here's how it works: When solar energy is available, the TOU mode intelligently allocates the portions of the battery capacity to be charged from solar and the grid ahead of time. If plenty of solar energy is expected for the day, the grid won't be used to charge the battery unless the actual solar generation falls short. However, in cases where there's excess solar energy and the battery is already fully charged, some of that solar energy may go unused if the solar output doesn't meet the load power requirement.

What is the TOU mode?

The TOU (Time-of-Use) mode is designed to help you save money on a fluctuating rate plan. It charges your battery when the electricity rate is low and discharges it when the rate is high.

How do I choose between Self-powered, TOU mode, and Scheduled tasks?

"1. If you have solar panels and a stable rate plan, go for Self-powered mode. It minimizes your grid dependency. When your battery is above the backup reserve level, it charges only from solar until the charge limit is reached. 2. For manual control over charging and discharging, opt for Scheduled tasks. It works regardless of whether you have solar panels. 3. If your rate plan fluctuates and you want to optimize charging, discharging, and solar usage for savings, TOU mode is the way to go."

How do I set my electricity rate?

"You have two options for setting your electricity rate: a. Go to the device settings page and find ""Electricity rate settings"". b. Alternatively, on the Operating mode page, you'll find a shortcut to electricity rate settings within the TOU mode section."

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