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FAQ

Can I use Smart Home Panel 10 with my apartment's 208Y/120V electrical service?

Yes. Smart Home Panel 10 supports both 120/240V split-phase residential service and 208Y/120V three-wire commercial service derived from a three-phase, four-wire system. Your electrician must identify the appropriate hot wires and connect them according to the Installation Guide. Select the matching voltage in the EcoFlow app under Home Settings > Grid Settings.

Can Smart Home Panel 10 keep my appliances running during an outage with a 20 ms switchover?

Yes. Smart Home Panel 10 supports a 20 ms switchover to backup power to keep connected appliances running, provided all of the following conditions are met: • A TITAN series portable power station is connected. • EPS mode is enabled. • The utility and backup power connections for each load circuit are on matching phases.

How long are the included cables, and what wire size should I use to extend them?

The included cables are 1.2 m long. If an extension is needed, use the wire size marked on the cable.

Does Smart Home Panel 10 support 5 GHz Wi-Fi?

No. Smart Home Panel 10 supports 2.4 GHz Wi-Fi only.

What electrical service configurations does Smart Home Panel 10 support?

120V model: 120V, 60Hz, with line, neutral, and protective ground (L/N/PE). 240V model: 120/240V or 208Y/120V, 60Hz, with two lines, neutral, and protective ground (L1/L2/N/PE).

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