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FAQ

Is it necessary to drill holes on the Smart Home Panel 3/Smart Gateway to reserve an entry for the cables during installation?

There are already 5 knockouts reserved on the body of the Smart Home Panel 3/Smart Gateway. If you still need more cable holes, it is recommended that you use a hydraulic hole puncher and keep the plastic protective cover inside the machine in place during the punching process to prevent iron filings and other debris from damaging the machine during the process.

Can the Smart Home Panel 3/Smart Gateway be used as a Sub-Panel in the home?

Yes, but please note that when used as a Sub-Panel, you need to remove the Main bonding jumper between the Main neutral terminal and the Main ground terminal.

If my local electrical regulations require me to install an external emergency stop switch [EPO] when installing the Smart Home Panel 3/Smart Gateway, how should I meet this requirement?

Both the Smart Home Panel 3 and the Smart Gateway have an EPO port reserved inside the product. When you have a need, you can optionally purchase an Emergency Power Off Button when buying the main product and install it according to the Installation Guide in the Support -> User Manual on the official website.

If my local electrical regulations require an Overcurrent Protection Device [OCPD] between the Smart Home Panel 3 or Smart Gateway and the Battery Box (Smart Inlet Box), where should I install it?

You can install an Overcurrent Protection Device [OCPD] between the Smart Inlet Box and the Smart Home Panel 3 or Smart Gateway. The actual OCPD specifications shall be subject to your local electrical regulations. We recommend using a 200A 2P circuit breaker.

Does the use of Smart Home Panel 3 or Smart Gateway have any requirements for the APP version?

You need APP version ≥ 6.8.5 to add Smart Home Panel 3 or Smart Gateway to the APP for use.

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