Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How is it different from running the app on a tablet? Can I use a third-party tablet instead of PowerInsight?

It cannot be completely replaced. PowerInsight has the following advantages: 1. PowerInsight comes with a 10.1-inch screen and a customized information interface, allowing users to obtain key energy management information at a glance. The operation is simple, with fast mode/scene adjustment capabilities, and handy functions such as network configuration, device sharing, and service acquisition. 2. PowerInsight supports offline data storage. Even if there is no Internet connection, you can still view the connected device and store data normally. (LAN control function is currently under development.) 3. Automatic control and adjustment with several built-in sensors at your fingertips. 4. PowerInsight supports the Matter protocol, which allows you to connect more home smart devices.

Does it support expandable memory card?

No.

Does it support the simultaneous use of multiple sets of PowerInsight?

PowerInsight supports multiple logins with one account, with no upper limit.

Will installing EcoFlow Smart Home Panel 2 and EcoFlow DELTA Pro Ultra affect NEM 2.0?

No. EcoFlow DELTA Pro Ultra won't affect NEM 2.0. It cannot be connected to NEM 2.0 rooftop photovoltaic systems, so a new system would need to be installed.

What is the Smart Home Panel 2 weather-protection level?

Battery Connection Box: NEMA Type 1 electrical enclosure; safe for indoor installation (equivalent to IP10). Distribution Panel: NEMA 3R standards can be installed indoors and outside (equivalent to IP14).

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