Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What is Matter?

Matter is a relatively new communication protocol used in smart home devices. Matter offers significant advantages in interoperability, simplicity, security, compatibility, and scalability.

Does it support LAN connection and control?

Currently not available.

Are there any sensors built into it?

Yes, it is equipped with 3 types of built-in sensors for temperature and humidity sensing, ambient light sensing, and proximity sensing. It can detect ambient temperature/light and execute corresponding strategies, and also detect if someone is near the device to determine whether to automatically wake up the screen.

Can I remotely control the power on and off of products using PowerInsight?

Currently not available.

Can I update firmware for connected products using PowerInsight?

Currently not available.

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