Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How many years is the warranty for the Smart Home Panel 3/Smart Gateway?

The warranty period for the Smart Home Panel 3/Smart Gateway is 10 years. For specific warranty terms, please refer to the "Warranty Service" Card inside the packaging box.

What's the relationship between backup reserve and charge/discharge limits?

"1. The battery can only be charged up to the charge limit in all scenarios. 2. In savings mode, if the grid is available, the battery will discharge until it reaches the backup reserve level. During a grid outage, it discharges until it hits the discharge limit. 3. If you're not in savings mode, the battery will simply discharge until it hits the discharge limit."

What if my house panel is already connected to a rooftop solar system?

If your house panel is already connected to a rooftop solar system (AC Coupling) through an inverter that links to a dedicated breaker, it is compatible with our Smart Home Panel 2. Please be aware that in the event the grid fails, the AC coupling system will also cease to function because it relies on detecting the electrical signal from the grid. When the grid is operational, the solar system can supply power to the Delta Pro Ultra, treating it as a load.

Where can I place my EcoFlow PowerInsight?

There are two ways to place it: on the wall or on flat surfaces. 1. On the Wall: You can fix the bracket to the wall, and then place PowerInsight onto the bracket. (The bracket and the fixing screws required for installation are included in the installation list.) 2. On Flat Surfaces: Place it on a stand holder (not included in the box) like a tablet.

How to add Matter devices to the EcoFlow ecosystem?

The steps are as follows: 1. Bind PowerInsight and EcoFlow app. Click [Settings] > [Matter] > [Bind Matter] on PowerInsight. The QR code will be displayed on the screen. Then click [+] > [Scan] on EcoFlow app to scan the QR code on the PowerInsight screen to complete the binding. 2. Add Matter devices to EcoFlow app. Use EcoFlow app to scan the QR code of the Matter device to complete the connection.

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