Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Do I need to keep it plugged in?

The product has a built-in 3000mAh battery that provides a battery life of over 3 hours.

Can one of the two Type-C ports of the bracket be used for output?

No, the Type-C port cannot be used for output.

How is it different from running the app on a tablet? Can I use a third-party tablet instead of PowerInsight?

It cannot be completely replaced. PowerInsight has the following advantages: 1. PowerInsight comes with a 10.1-inch screen and a customized information interface, allowing users to obtain key energy management information at a glance. The operation is simple, with fast mode/scene adjustment capabilities, and handy functions such as network configuration, device sharing, and service acquisition. 2. PowerInsight supports offline data storage. Even if there is no Internet connection, you can still view the connected device and store data normally. (LAN control function is currently under development.) 3. Automatic control and adjustment with several built-in sensors at your fingertips. 4. PowerInsight supports the Matter protocol, which allows you to connect more home smart devices.

Does it support expandable memory card?

No.

Where can I place my EcoFlow PowerInsight?

There are two ways to place it: on the wall or on flat surfaces. 1. On the Wall: You can fix the bracket to the wall, and then place PowerInsight onto the bracket. (The bracket and the fixing screws required for installation are included in the installation list.) 2. On Flat Surfaces: Place it on a stand holder (not included in the box) like a tablet.

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