Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Will I receive an alert if there's an error with my Power Kit?

The EcoFlow app will send a warning notification if an error occurs.

What's the maximum battery capacity per Power Hub?

You can connect up to three 5kWh LFP Batteries at the same time for a maximum capacity of 15kWh.

Is a 48V system safe to use?

A 48V system produces the same amount of power as a 12V system, but only a quarter of the electric current passes through thinner wires, producing significantly less heat and making it much safer.

Can I plug my home router cable into the RJ45 port?

The RJ45 port does not support a home router. The Power Hub has built-in Bluetooth and WiFi which can connect with your home network.You can use the EcoFlow APP to configure your home network and EcoFlow Power Hub WiFi connection.

How is the Power Kit Console powered?

The Power Kit Console is powered through RJ45 CAN Bus cable which connects to the RJ45 network port on EcoFlow Power Hub.

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