Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What are the various cable lengths?

All cables, apart from the Solar Charge Cable and Alternator Charge Cable, are 15ft (4.5m). The Solar Charge Cable and Alternator Charge Cable are 20ft (6m). You can adjust the cable lengths using our adapters.

Can I use third-party solar panels?

You can use third-party solar panels with Power Kits as long as the maximum open circuit voltage of solar panels arrays for each port does not exceed 150V.

How do I repair a Power Kit if one of the components breaks?

If there's an issue with the system, you can go to an authorized EcoFlow dealer for a repair or exchange.

Can I use my own generator?

Connect a third-party generator using the Shore Power AC outlet on the Power Hub.

Are Power Kits compatible with the EcoFlow Smart Home Panel?

Power Kits can work with the Smart Home Panel to expand battery capacity up to 30kWh and increase the AC Main Output to 7.2KW. Solar input will also rise to 9.6KW.

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