Welcome to EcoFlow Support

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FAQ

Can the RAPID Pro power bank be taken on the plane?

Yes, according to regulations by the International Civil Aviation Organization (ICAO) and most airlines, carrying a power bank with a capacity under 100Wh is allowed. The RAPID Pro, with a capacity of 25000mAh (90Wh), meets this requirement and can be carried on board without concern.

What are the protocols that support fast charging?

BC1.2/Apple2.4A/QC3.0/FCP/SCP/AFC/UFCS/PD3.0/PPS

Wich devices are compatible?

Compatible devices are laptops, phones, tablets, headphones, smartwatches, game consoles and other devices with USB-C ports such as MacBook Pro/Air, iPhone,iPad, Dell XPS and Samsung Galaxy.

Battery life and temperature FAQs

The power bank retains over 80% of its battery capacity after 300 charge cycles. It supports charging and discharging at altitudes below 3000 meters and in environments with temperatures between 0°C and 40°C. If not used for an extended period, it is recommended to store the power bank in an environment between -20°C and 40°C and to recharge it at least once every three months.

How to keep the power bank charging and discharging quickly?

To ensure fast and stable charging and discharging performance when using the power bank, we recommend the following. 1. Choose the Right Charger: Use a charger that supports fast charging protocols and has a high output power (such as PD 65W or 100W). Avoid using low-power chargers (such as 5V/1A). 2. Use a Good Charging Cable: Select original or high-quality fast charging cables. Keep connectors clean and secure, and avoid excessively long cables. 3. Device Compatibility: Make sure the connected devices support fast charging protocols; otherwise, fast charging will not be achieved.

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