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It is considered normal for a smartphone to generate heat while being charged by a power bank. This may be caused by factors such as energy conversion losses, simultaneous charging and usage, and elevated ambient temperatures. To prevent overheating, ensure that both the smartphone and the power bank are placed in a well-ventilated environment. In cases of excessive heat, the device may reduce its power output. Charging may be paused and resumed once the device has adequately cooled down. Please rest assured that our product has obtained multiple regulatory safety certifications and meets strict compliance standards.
Our power bank is compatible with most android phones, but does not support the proprietary wireless charging protocol of android phones. And we recommend that you choose a phone case that supports magnetic attraction for a better experience.
As part of the iOS system thermal management strategy, if the temperature gets too high during charging, your iPhone may automatically stop charging at 80% to prevent its battery from overheating. After waiting for the device to cool down, charging will resume. Moving it to a cooler place can help speed up this process.
Yes, according to regulations by the International Civil Aviation Organization (ICAO) and most airlines, carrying a power bank with a capacity under 100Wh is allowed. The RAPID Pro, with a capacity of 25000mAh (90Wh), meets this requirement and can be carried on board without concern.
Nominal capacity refers to the total capacity of the battery cells inside the power bank, while rated capacity refers to the actual amount of power the power bank can deliver under standard output conditions (such as 5V/3A). Nominal capacity is a theoretical value, whereas rated capacity accounts for energy conversion efficiency, circuit losses, and other factors, and is therefore lower than the nominal capacity.