Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can TITAN really back up my home, including central air conditioning?

Yes. TITAN and TITAN Plus deliver 7.2kW of 120V/240V output and can directly start and run a compatible 3-ton central air conditioner without an added soft starter, provided its startup requirements are within the unit's capabilities. TITAN Plus delivers up to 10kW when battery and solar supply power together. With SHP10, you can connect up to 10 selected household circuits for automatic backup, helping keep essentials such as air conditioning, refrigeration, and lighting powered. TITAN Classic is designed for 120V essentials such as refrigerators, lights, and communications equipment. The appliances you run together need to stay within your model's operating and startup power capabilities.

Is TITAN still worth considering if I don't have solar?

Yes. You don't need solar to use TITAN. You can charge it from the grid and have energy ready for an outage, then add compatible solar panels that connect directly to the unit later if you choose. If your utility offers time-of-use rates, TITAN or TITAN Plus with the appropriate home connection setup can also charge during lower-cost hours and discharge during higher-cost hours to reduce peak-rate purchases. If you pay the same rate throughout the day, focus first on the backup protection it can provide.

Beyond backup power, how can TITAN help lower my electric bill?

Paired with SHP10, TITAN and TITAN Plus can help in two ways: store surplus solar energy to reduce grid purchases later, and work with time-of-use rates by charging when electricity costs less and using stored energy when rates are higher. Through AC coupling, everyday energy management can serve your home beyond the selected circuits protected during an outage. That means the system can put your solar energy and lower-cost electricity to work even when the grid is running normally.

I already have a home battery system. Can I add TITAN?

Yes. TITAN or TITAN Plus paired with SHP10 can work alongside a compatible existing home battery system through AC coupling, adding storage capacity and backup options while preserving your original investment. It's a way to expand around the system you already own. Wanting more storage doesn't have to mean replacing your entire setup. The connection design will depend on your existing equipment and home configuration.

Which model is right for me: TITAN Classic, TITAN, or TITAN Plus?

• TITAN Classic: Start with the essentials. A built-in 5kWh battery supports backup for 120V devices such as your refrigerator, lights, Wi-Fi router, and computers. • TITAN: Keep your home comfortable and manage energy every day. It supports 120V/240V appliances, including compatible 3-ton central air conditioners, with 7.2kW output and up to 4kW solar input. Pair it with SHP10 for AC coupling. • TITAN Plus: Get the fullest TITAN experience. Building on TITAN's capabilities, Plus offers up to 8kW of total solar input across two inputs, greater power capacity on a single 120V leg, and up to 10kW output when battery and solar work together. It's designed for households with more demanding appliances and greater solar energy needs. All three start at 5kWh and let you add battery capacity as needed. For additional uses such as EV charging, choose your setup based on the specific charging equipment and connection requirements.

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