Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What warranty coverage comes with the TITAN system?

TITAN main units, TITAN Battery 5kWh, and SHP10 each come with a 5-year warranty, providing long-term coverage for your power station, expansion batteries, and home connection equipment. Refer to the official warranty policy for your region for coverage details.

How quiet is TITAN when running at home?

TITAN is designed with home use in mind. In testing at an ambient temperature of 77°F (25°C), measured from 3.3 feet (1 meter) away, TITAN Classic operates below 30dB at 2,000W output. TITAN operates below 39dB at 3,600W, and TITAN Plus operates below 39dB at 5,000W. These figures reflect the specified test load for each model. Actual sound levels vary with the load and cooling needs.

Is TITAN safe to use inside my home or garage?

TITAN uses lithium iron phosphate (LFP) cells, known for their thermal stability, along with a battery management system and multiple electrical protections to monitor and manage operation. TITAN main units carry UL 2743, UL 1973, and UL 9540 certifications; TITAN Battery 5kWh carries UL 1973 certification. The equipment is suitable for homes and garages that meet its placement requirements: a dry, ventilated indoor location within the specified temperature range.

Do I need to manage charging and discharging manually every day?

No. With a system configuration that supports the relevant features, you can set your daily operating strategy and adjust your self-consumption level in the EcoFlow app. The system then manages solar, stored energy, and household demand according to your settings, without requiring you to control each charge or discharge cycle. Storm mode adds another layer of preparation. When enabled, it starts charging the battery to 100% ahead of a supported severe weather event detected by the system, helping you prepare for a possible outage.

How can I recharge TITAN during an extended outage?

You can recharge with solar panels connected directly to TITAN, as long as they meet its input requirements. You can also use an EcoFlow or third-party generator with the included AC charging cable. That gives you ways to replenish energy during a longer outage, in addition to expanding your battery capacity. A conventional rooftop solar system connected to the grid shuts down during an outage for anti-islanding protection, so it cannot continue charging TITAN through that existing connection. For solar recharging during an outage, use panels connected directly to TITAN's solar input.

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