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FAQ

What is the difference between standard generator charging and FlowMaster operation with TITAN 5000 Plus?

Standard generator charging uses a compatible generator and the approved AC connection to recharge the TITAN 5000 Plus battery. The EcoFlow FlowMaster Generator Rectifier is designed to broaden portable-generator compatibility by converting generator AC output into stable DC power and allow supported generator and battery power to work together. In a supported TITAN 5000 Plus setup, FlowMaster can increase total output from 7.2kW on battery power alone to up to 10kW during an extended outage.

Does EcoFlow's 7-day installation offer apply to my home?

The published seven-day installation service is available only in eligible ZIP codes and is measured in business days. The period begins after the required local permits and approvals are in place. It does not mean the system will be installed within seven days of placing the order. Moreover, shipping, permit processing, inspections, customer-requested appointment changes, complex or non-compliant site conditions, severe weather and other stated exclusions may extend the full order-to-activation timeline. So, check your ZIP code and the confirmed service scope before ordering.

What should I prepare for a TITAN and Smart Home Panel 10 installation assessment?

You should prepare your exact TITAN model, planned battery capacity and a list of the appliances or circuits you want to back up. Besides, any central air conditioner or pump, along with the model numbers of existing solar inverters and home batteries, should also be included. A recent electricity bill is also useful if everyday energy management is part of the project. Moreover, you should be ready to describe the proposed indoor equipment location and provide photos of safely accessible labels if requested. Do not remove electrical covers. Ask for a written quote that identifies the equipment, labor, permits, inspections and any electrical upgrades included.

How does Smart Home Panel 10 simplify installation?

Smart Home Panel 10 arrives with standardized internal wiring completed at the factory, so less of the system needs to be assembled and wired from scratch at your home. A qualified electrician still reviews the existing electrical system, confirms the circuits to be backed up, completes the required household connections, and tests and commissions the system. The result is less on-site assembly and a more streamlined installation, although permits, inspections, electrical upgrades and site conditions can still affect the overall schedule.

Can I keep my existing rooftop solar, and what is needed to confirm compatibility with TITAN?

Yes. When the equipment and system design are compatible, you can keep your existing solar panels and inverter. TITAN 5000 or TITAN 5000 Plus, paired with SHP10, can be added through AC coupling to store surplus solar energy and support everyday energy management without requiring you to replace a suitable rooftop solar system. To confirm the configuration, you need to provide the exact model of your solar inverter, any existing home battery, the TITAN model you are considering, and whether you need everyday energy management, outage backup or both.

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