Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What devices are compatible?

This charger is compatible with laptops, phones, tablets, earphones, smartwatches, gaming consoles, and other devices with USB-C or USB-A ports, such as MacBook Pro/Air, iPhone, iPad, Dell XPS, and Samsung Galaxy.

Is it normal fo the device to heat up?

Is it normal for the device surface to heat up under high power transmission. The device has multiple built-in protection mechanisms, the device can be used with confidence, users are abvised not touch it directly.

Common error/failure handling methods

High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode

1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?

LiFePO4

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