Welcome to EcoFlow Support

We're here for you

DELTA 3000 Gen4

DELTA 3800 Gen4

Smart Home Panel 10 (120V/240V)

TITAN 5000 Classic

TITAN 5000

TITAN 5000 Plus

TITAN EB

PowerPulse 9.6KW DIY

Smart Gateway

EcoFlow GLACIER

EcoFlow NextGen 220W Portable Solar Panel

EcoFlow DELTA 3 Plus

EcoFlow DELTA 3

EcoFlow DELTA Pro 3

EcoFlow DELTA Max

EcoFlow RIVER 2

EcoFlow RIVER Pro

EcoFlow DELTA 3 Max (2048Wh)

DELTA Pro Ultra

EcoFlow Smart Generator (Dual Fuel)

Smart Home Panel 2

Smart Home Panel

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)

OCEAN Panel

OCEAN Pro

EcoFlow 220W Bifacial Portable Solar Panel

EcoFlow GLACIER Plug-in Battery

EcoFlow RAPID Mag Power Bank

EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)

PowerInsight 2

Smart Home Panel 3

DELTA Pro Ultra X

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Ultra Plus (3072Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Classic (1024Wh)

EcoFlow DELTA 2 Max

STREAM Microinverter(US)

EcoFlow RIVER 2 Pro

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)

EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow TRAIL Plus 300 DC

PowerPulse 11.5KW

Meter Backup Switch-

EcoFlow WAVE 2

STREAM Ultra(US)

EcoFlow WAVE 3

EcoFlow GLACIER Classic

EcoFlow RIVER 3 Plus

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Bifacial Portable Solar Panel

EcoFlow 125W Bifacial Modular Solar Panel

Power Hub 5KVA

EcoFlow RAPID Magnetic Power Bank

Lithium 12V 100Ah Deep Cycle LiFePO4 Battery

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow RIVER 3

DELTA 2 Max Smart Extra Battery

EcoFlow 60W Portable Solar Panel

EcoFlow 175W Rigid Solar Panel

EcoFlow 400W Portable Solar Panel

DELTA Pro Ultra Battery

EcoFlow 160W Portable Solar Panel

EcoFlow BLADE

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 400W Rigid Solar Panel

EcoFlow 100W Rigid Solar Panel

EcoFlow 110W Portable Solar Panel

EcoFlow DELTA

EcoFlow DELTA Pro

EcoFlow DELTA mini

EcoFlow RIVER 2 Max

EV X-Stream Adapter (DELTA Pro)

Double Voltage Hub (DELTA Pro)

2kWh LFP Battery

5kWh LFP Battery

EcoFlow Solar to XT60 Charging Cable

EcoFlow Solar Parallel Connection Cable

EcoFlow Solar Extension Cable

AC Charging Cable

Car Charging Cable

DELTA Pro Remote Control

Home

Support

FAQ

Portable Power Stations

FAQ

Portable Power Stations

What charging protocols does RAPID support?

Wired: Compatible with mainstream fast charging protocols, including PD, QC, PPS, FCP, and SCP. Wireless: Qi1.0 (5W for Android devices) Qi2.0 (15W for iPhone 12 series and later models)

What are the power parameters for Type-C input and output?

5000mAh PD 5V/3A, 9V/3A, 12V/2.5A, 15V/2A

What should I do if my phone can't use wireless charging?

1. Make sure your phone is an iPhone 12/13/14 series or later models and supports wireless charging. 2. Restart your phone and try again. 3. Incompatibility with non-MagSafe phone cases might be causing the issue, so remove the phone case and try charging again. 4. Try another phone or power bank to troubleshoot the issue.

Welcome to EcoFlow Support

FAQ

What charging protocols does RAPID support?

What are the power parameters for Type-C input and output?

What should I do if my phone can't use wireless charging?

Is RAPID waterproof?

What is the storage temperature range?

Contact us