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FAQ

What protocols does RAPID Pro power bank support, what is the power distribution for charging and discharging, and does it support chaging and discharging at the same time?

Supports pass-through charging, with the power level depending on the power requirements of the devices connected to each port. 27K Input supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, BC1.2; Output supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS 20K Input supports PD3.0, PPS, QC3.0, AFC, BC1.2; Output supports PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS

How to keep the power bank charging and discharging quickly?

To ensure fast and stable charging and discharging performance when using the power bank, we recommend the following. 1. Choose the Right Charger: Use a charger that supports fast charging protocols and has a high output power (such as PD 65W or 100W). Avoid using low-power chargers (such as 5V/1A). 2. Use a Good Charging Cable: Select original or high-quality fast charging cables (such as those supporting 5A, 240W). Keep connectors clean and secure, and avoid excessively long cables. 3. Device Compatibility: Make sure the connected devices support fast charging protocols; otherwise, fast charging will not be achieved.

Why does the power bank provide less electricity than expected?

There will usually be a difference from what is expected, with the capacity reduction mainly due to energy losses in the battery and the conversion circuit.

Why are the power, voltage, and current readings on the charger screen different from those in the application?

The power, voltage, current, and other information displayed in the app are reported to the cloud by the charger at specific intervals, which may lead to data discrepancies due to timing differences.

Wich devices are compatible?

Compatible devices are laptops, phones, tablets, headphones, smartwatches, game consoles and other devices with USB-C ports such as MacBook Pro/Air, iPhone,iPad, Dell XPS and Samsung Galaxy.

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