Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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DELTA Pro Ultra

Can the EcoFlow DELTA Pro Ultra charge using existing rooftop solar?

Yes, it's compatible with existing solar systems, including rooftop solar*. For each EcoFlow DELTA Pro Ultra Inverter, solar input can reach a maximum of 5600W (16.8kW with 3 inverters) with the following: High voltage PV: 80-450V, 15A, 4000W Max Low voltage PV:30-150V, 15A, 1600W Max *If you connect the EcoFlow DELTA Pro Ultra to PV system circuits installed on or in buildings, according to NEC regulations, the system shall include a rapid shutdown function to ensure operation safety and reduce shock hazards for emergency responders. If you wish to connect the EcoFlow DELTA Pro Ultra to PV system circuits, a pre-purchase consultation must be completed by a qualified electrician or installer.

What is the EcoFlow DELTA Pro Ultra weather-protection level?

The EcoFlow DELTA Pro Ultra weather-protection level is IP54. An IP54 rating means that your product will be protected against dust and other particles and water spray from all directions.

The EcoFlow DELTA Pro Ultra app interface does not have independent AC and DC output data.

Switch to the app's standard mode to see to see an EcoFlow DELTA Pro Ultra single-unit interface.

Incessant battery overheating

The battery cell will show overheating at 60 degrees. It must be stationary in a cool place for at least 2-3 hours before returning to a safe working temperature.

Batteries cannot be charged in low temperatures.

The battery has a self-heating function. At sub-zero temperatures, the battery pack will heat up to above-zero temperatures. However, for improved charging and discharging performance, place the battery indoors. After enabling the battery's self-heating function, the temperature will rise to the optimal level, and each discharge cycle will consume 10% of the electricity.

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