Welcome to EcoFlow Support

Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
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TITAN EB
PowerPulse 9.6KW DIY
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Smart Home Panel 2
Smart Home Panel
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EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
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PowerInsight 2
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STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
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EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
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EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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DELTA Pro Ultra

Can the EcoFlow DELTA Pro Ultra charge using existing rooftop solar?

Yes, it's compatible with existing solar systems, including rooftop solar*. For each EcoFlow DELTA Pro Ultra Inverter, solar input can reach a maximum of 5600W (16.8kW with 3 inverters) with the following: High voltage PV: 80-450V, 15A, 4000W Max Low voltage PV:30-150V, 15A, 1600W Max *If you connect the EcoFlow DELTA Pro Ultra to PV system circuits installed on or in buildings, according to NEC regulations, the system shall include a rapid shutdown function to ensure operation safety and reduce shock hazards for emergency responders. If you wish to connect the EcoFlow DELTA Pro Ultra to PV system circuits, a pre-purchase consultation must be completed by a qualified electrician or installer.

Can EcoFlow DELTA Pro Ultra be charged using an EcoFlow Smart Generator?

EcoFlow Smart Generator can charge EcoFlow DELTA Pro Ultra using an EcoFlow AC Charging Cable (NEMA 5-15P to C19). EcoFlow DELTA Pro Ultra can not be charged using DC through an XT150 cable. Third-party generators can charge EcoFlow DELTA Pro Ultra using the EcoFlow AC Generator Charging Adapter. The EcoFlow Smart Generator can be auto-switched on or off through the EcoFlow app.

There is a 274 fault code when using a 780W/5700W dryer and charging at 1800W/120V.

A 274 fault is caused by a C20 outlet overcurrent. After a C20 overcurrent, it will switch to INV and discharge normally, as long as you have a split load. At this time, the maximum power should be 7200W. The custom charging mode does not support X-Boost. Once the output load exceeds the set charging power, it will cause the 274 fault. If the user needs to charge and discharge a dryer simultaneously, the C20 must be set to fast charging mode.

Does EcoFlow DELTA Pro Ultra work with an existing grid-tied system that does not have a backup feature?

Unfortunately, EcoFlow DELTA Pro Ultra cannot connect and feedback to the grid.

Can I connect EcoFlow power stations to my house electric panel directly?

Yes, but the transfer switch should be connected to the power station's AC output port. You should disconnect the circuits from the grid before the power station supports them. The total power consumption of the circuits should not exceed the output power rating. The output will not be grounded if the power station is not connected to the grid.

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