Connecting EcoFlow Smart Home Panel 2 to the EcoFlow App

EcoFlow App Setting - Select Savings Mode

EcoFlow App Setting - Circuit Priority

EcoFlow App Setting - Backup Reserve

Based on the user's monthly electricity consumption, local sunshine conditions, and overall budget considerations, a 1 kW solar panel can generate approximately 3 kWh-5 kWh of electricity per day.

How much capacity of photovoltaic panels do I need to meet my home's electricity needs?

The maximum load that can be connected to the inverter backup port is 10 kW, and three battery packs can provide 15 kWh of electricity to the load.

How long can the system provide power to household loads after a power outage?

The switching time is several tens of milliseconds, and according to local regulations, it should not exceed 2 seconds.

How long does it take for the system to automatically switch to off-grid mode after a power outage?

Replacement:
1. Based on the date when the installation company receives feedback from the user, if the product meets the warranty conditions, replacement service can be apply during the warranty period.

Return:
1. Based on the date when the installation company receives feedback from the user, products that meet the terms and conditions of being a faulty product can apply for return services within 30 calendar days.
2. Based on the date when the installation company receives feedback from the end user, products that meet the terms and conditions[1] of being a faulty product can apply for return service after 30 calendar days.
a. In situations where the product cannot be repaired and the user does not accept the replacement;
b. In situations where the product cannot be repaired and the manufacturer has no replacement resources;
c. Other special cases and reports to EcoFlow for processing.

If there is a problem with the product shortly after installation, can it be returned or exchanged?

1: The warranty period for EcoFlow PowerOcean inverter is 15 years
2: The warranty period for EcoFlow PowerOcean battery pack is 15 years or when the battery hits below 70% of its original capacity after 6000 complete charge cycles

What is the warranty period of Power Ocean?

After the product warranty period has expired, users can purchase extended warranty from EcoFlow, and EcoFlow will provide maintenance services for customers who have extended warranties.

Can Ecoflow still provide maintenance after the warranty period of EcoFlow PowerOcean inverter has passed?

It depends on the agreement between the installation company and the user.

Can I get a full refund after picking a order?

Manual control is not required because the system monitoring is fully automatic and will start and stop automatically.

Do I need to manually operate the photovoltaic power generation system every day?

It is possible to buy electricity from the grid to charge the battery pack in case of sudden adverse weather events by configuring the system mode.

Can I buy electricity from the grid to charge the battery pack through the inverter?

After a power outage, the photovoltaic panel and battery are both operating normally, and the home circuit is powered by both solar panel and the battery pack(s).

Will the solar panels continue to generate electricity after a power outage? Will excessive power generation have an impact on the battery?

A single inverter can parallel up to three groups of battery packs (a total of 9 battery packs), with a maximum capacity of 45 kWh.

Can additional battery packs be connected to the system? What is the maximum allowable battery capacity?

EcoFlow sells products to our authorised agents, and the installation company will pick up the products from our authorised agent after the user places an order. The specific delivery date is determined by the agreement between the installation company and the user, therefore EcoFlow cannot decide on the delivery date.

How long does it take for delivery after placing an order?

The EcoFlow PowerOcean system can be installed indoors (basement). Leave a space of 30 cm around the inverter and 40 cm around the battery pack.

Can the EcoFlow Power Ocean system be installed in the basement? How much space does it take up?

1. Both components and inverters/distribution boxes should be kept ventilated and cooled.
2. Clean dust and dirt from the surface of the components in a timely manner, which can be done manually or mechanically.
3. Ensure that the solar panel modules, inverters, and distribution boxes have an open and unobstructed surrounding area.

How to maintain the photovoltaic power generation system?

In continuous rainy or foggy weather, the solar radiation intensity is low, therefore the output power of the photovoltaic panel is also low, but it will not affect the normal operation of the system.

Will the photovoltaic power generation system still work during consecutive rainy or foggy days after installation?

"1. If you have solar panels and a stable rate plan, go for Self-powered mode. It minimizes your grid dependency. When your battery is above the backup reserve level, it charges only from solar until the charge limit is reached.
2. For manual control over charging and discharging, opt for Scheduled tasks. It works regardless of whether you have solar panels.
3. If your rate plan fluctuates and you want to optimize charging, discharging, and solar usage for savings, TOU mode is the way to go."

How do I choose between Self-powered, TOU mode, and Scheduled tasks?

"You have two options for setting your electricity rate: 
a. Go to the device settings page and find ""Electricity rate settings"". 
b. Alternatively, on the Operating mode page, you'll find a shortcut to electricity rate settings within the TOU mode section."

How do I set my electricity rate?

"Here are a few reasons why your TOU schedule isn't executing:
a. The battery has reached its charge limit.
b. The battery level has dropped below the backup reserve level.
c. Storm Guard has been activated due to severe weather conditions."

Why isn't my TOU schedule being executed?

The TOU (Time-of-Use) mode is designed to help you save money on a fluctuating rate plan. It charges your battery when the electricity rate is low and discharges it when the rate is high.

What is the TOU mode?

Under normal circumstances, the TOU mode efficiently utilizes solar energy to prevent waste. Here's how it works: When solar energy is available, the TOU mode intelligently allocates the portions of the battery capacity to be charged from solar and the grid ahead of time. If plenty of solar energy is expected for the day, the grid won't be used to charge the battery unless the actual solar generation falls short. However, in cases where there's excess solar energy and the battery is already fully charged, some of that solar energy may go unused if the solar output doesn't meet the load power requirement.

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