Using DELTA for the first time

When your portable power station is plugged into the wall, any electronics plugged into it are powered from the grid and not its battery. When power from the grid stops, as in a blackout, the power station automatically switches to battery power within 30ms.

How does the Emergency Power Supply (EPS) work? And how fast is it?

The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.

How long can the product charge my devices?

When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.

How can I know if the product is charging?

Please gently wipe it with a dry, soft, clean cloth or paper towel.

How to clean the product?

1. Press IOT Button again to try reconnecting with power station.
2. Use another phone hotpot as a router. If you can connect the device to the hotspot network, it means that your router Wi-Fi is not 2.4 GHz. In this case, you can modify the router setting.

Cannot find the router wifi at home

1. Please use or store the product in an environment temperature between 20°C to 30°C, away from water, heat, and other metal objects.
2. For long-term storage, please discharge the battery to 30% and recharge it to 60% every three months; products that have not been charged and discharged for more than 6 months will not be covered by the free product warranty.
3. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time.
4. To prolong the battery life, please use the product in an environment temperature between 20°C to 30°C.

Battery care and storage

Yes, power station supports charging and discharging when charging in vehicles,portable solar panel, etc. However, when the battery of the machine is low or is about to run out, it is best not to output while connecting to DC charging (solar/vehicle charging); at this time, if the input of the power is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

Does it support charging while using?

Yes, we recommend connecting 2 same units in series at most. Furthermore, please also note:

1. The slave unit must be fully charged before being connected.
2. Must not charge the main unit when the slave is connected.

Can I connect more than one power station together in series? (For all power stations)

Yes, but please note:

- The transfer switch should be connected to the power station's AC output port;
- You should disconnect the circuits from the grid before they are supported by the power station;
- The total power consumption of the circuits should not exceed the output power rating;
- The output will not be grounded if the power station is not connected to the grid.

Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects.
2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty.
3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

How to store and maintain Ecoflow power station

Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. 

For DELTA  (1300), the fan will turn on when the internal temperature is greater than 45°C.

When does the fan work and when does it stop? (at what temperature)

1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down.
2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while.
3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

Why is the power station charging slowly? How can I solve this?

We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

Do you have wind charging solutions?

No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

1. Please check if there are external high-power electrical appliances. If the power of the connected electrical appliance is about the same as the battery capacity, the battery will run out in about 1 hour. 
2. Perform a complete charge and discharge for an SoC calibration.

Battery Runs Down Too Quickly

Perform three times SoC calibration by doing three complete charges and discharges.

Unable to Fully Charge to 100%

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Why is my power station input power hopping when i try to charge it? How do i fix this?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on.
2. Try to replace the head of the charger to see whether the cable is faulty
3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why does the car charging port not output any power?

This product has X-Boost enabled by default. You can use the EcoFlow app to turn this function on or off.
X-Boost is not available in the following situations:
(1) the AC output is turned on in the charging state (in bypass mode) and (2) the X-Boost mode is turned off.
X-Boost is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for X-Boost. To confirm whether the device is compatible with X-Boost, please refer to the actual test.

Notes on X-boost

Discharge the unit to 0%, then charge to 100% until there is no input.

Support for EcoFlow DELTA

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Support for EcoFlow DELTA

HomeSupportProduct supportEcoFlow DELTA

Product FAQs

Tutorial Videos

Contact us

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Support
Product support
EcoFlow DELTA