Contact Us
Europe
Address:
Dusseldorf, Germany
Service Hours:
Monday to Friday, 08:00-17:00 ( GMT+1 )
Customer Support Line:
DE: 0800 0002566 Service Hours: Mon-Fri, 09:00-17:00 (CET) Only available in Germany AT: 0800 018 036 Service Hours: Mon-Fri, 09:00-17:00 (CET) Only available in Austria UK: 0808 8126 006 Service Hours: Mon-Fri, 08:00-16:00 (BST) Only available in the UK
- Support:support.eu@ecoflow.com
(For portable power station (PPS) customers and Kickstarter backers)
solutionservice.eu@ecoflow.com(Technical Support for EcoFlow Residential Solutions Only)
Public Relations:
media.eu@ecoflow.comAffiliate:
eu.affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
U.S.
Address:
Seattle, USA
Customer Service Hotline:
+1(800)-368-8604
Work Time:
Mon-Fri 9 am-7 pm(EST)
- Support:
support@ecoflow.cominfluencer:
Influencer@ecoflow.comDealer:
sales@ecoflow.comPublic Relations:
media.na@ecoflow.comAffiliate:
affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
Japan
Address:
Tokyo, Japan
Service Hours:
Monday to Friday, 10:00-12:00, 13:00-17:00 GMT+9
Customer Service Hotline:
03 6666 8366
- Support:
support.jp@ecoflow.comMedia:
media.jp@ecoflow.comPre-order:
hello.jp@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
South Africa
Showroom Address:
241a, Canal Walk, Cape Town, South Africa
Service Time:
Monday to Friday 8:30-17:00 GMT+2
Service Hours:
Monday to Friday, 9:00-16:00 GMT+2
- Support:
support.za@ecoflow.comHot Line:
+27 80 088 0002Dealer:
sales.rest@ecoflow.comCommunity:
Facebook Group@South AfricaPublic Relations:
media.lamea@ecoflow.comAffiliate:
row.affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
Australia
Service Hours:
Monday to Friday, 9:00 AM - 12:00 PM and 1:00 PM - 5:00 PM (GMT+10)
Customer Service Hotline:
+61 1800 610 248
- Support:
support.au@ecoflow.comDealer:
sales.rest@ecoflow.comCommunity:
Facebook Group@EcoFlow AustraliaPublic Relations:
media.lamea@ecoflow.comAffiliate:
row.affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
Brazil
Service Hours:
Business days, 9am-5pm (PST)
- Support:
support.br@ecoflow.comPublic Relations:
media.apac@ecoflow.comDealer:
sales.rest@ecoflow.com
Mexico
Service Hours:
Monday to Friday, 9:00 a.m. to 5:00 p.m. (Pacific Time)
- Support:
support.mx@ecoflow.comPublic Relations:
media.apac@ecoflow.comDealer:
sales.rest@ecoflow.com
Philippines
Service Hours:
Monday to Friday, 09:00-18:00 (GMT+08:00)
- Support:
support.sea@ecoflow.comPublic Relations:
media.apac@ecoflow.comDealer:
sales.rest@ecoflow.comAffiliate:
row.affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
Saudi Arabia
Service Hours:
Monday to Friday, 09:00-18:00 (GMT+08:00)
- Support:
support.me@ecoflow.comPublic Relations:
media.apac@ecoflow.comDealer:
sales.rest@ecoflow.comAffiliate:
row.affiliate@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
Other Contact Information
Service Hours:
Monday to Friday, 09:30-18:30 ( Beijing Time)
- Support:
support@ecoflow.comDealer:
sales.rest@ecoflow.comEcoFlow User Research Team:
GlobalUserResearch@ecoflow.com
