EcoFlow Shipping Protection

Coverage Scope

Comprehensive protection for every leg of the journey.

Scenario	Description	Covered
Package Lost	Package lost in transit (full or partial loss)	Yes
Package Lost	Package stolen after delivery confirmation	Yes
Damage in Transit	Visible breakage, cracks, crushing, or bending rendering the item unusable	Yes
Mis-delivery by Courier	The carrier delivers to the wrong address (carrier error, not customer error).	Yes
Shipping Delay	If the item is not received within the agreed time, the customer may be eligible for a delay compensation	Yes $5/Order

How to Purchase

You can choose to add Shipping Protection as an optional add-on purchase either from your shopping cart or directly at checkout.

Checkout

Cart

Note: Shipping Protection is order-based and covers all products within that single order.

Claims Process — 4 Simple Steps

If a package is lost, damaged, or stolen, you can file a claim quickly through the Xcotton Claims Center:

Identify Issue
Confirm your package is lost, damaged, stolen, or mis-delivered.
Access Portal
Log in to the Xcotton Claims Center
Submit Claim
Fill out the claim form and upload supporting evidence
Get Resolution
Xcotton reviews and resolves your claim quickly

How to Access the Xcotton Claims Center

Option A — Direct Link
Visit Xcotton Claims Center and enter your Email + Shipping Protection ID.
Option B — Email Link
After purchase, you will receive a confirmation email titled “Xcotton Shipping Protection Placed Successfully.” Click the link in the email to access the portal directly.

Open Claims Center

Special Reminders

Verify Shipping Information:Ensure your shipping address, contact number, and recipient name are correct at checkout to avoid delivery issues. Inspect Upon Delivery:Check your package immediately upon receipt. If you notice any damage, take photos and contact Xcotton as soon as possible. Keep Your Protection ID:Save the confirmation email with your Shipping Protection ID — you’ll need it to file a claim.