Welkom bij de EcoFlow-ondersteuning

Welkom bij de EcoFlow-ondersteuning

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Aanbevolen zoekopdracht

RIVER 260 Gen4
RIVER 520 Gen4
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM 5000
EcoFlow STREAM AC 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow STREAM 5000
STREAM Ultra X
STREAM AC Pro
STREAM AC
DELTA 3 Classic (1024Wh)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow 175W Stijf Zonnepaneel
EcoFlow 400 W Stijf Zonnepaneel
EcoFlow 100 W Stijf Zonnepaneel
EcoFlow Flexibel 100W-Zonnepaneel
EcoFlow 60W Draagbaar Zonnepaneel
DELTA Pro Ultra
DELTA 3 Max Plus (2048Wh)
DELTA 3 Max (2048Wh)
EcoFlow DELTA 2 Max
EcoFlow DELTA 2
EcoFlow DELTA Pro
EcoFlow TRAIL 300 DC
EcoFlow TRAIL Plus 300 DC
EcoFlow RAPID Mag Powerbank (10.000 mAh, 7,5 W, magnetisch opladen)
EcoFlow RAPID Mag powerbank (5000 mAh, 7,5 W, magnetische oplader)
EcoFlow RAPID powerbank (25.000 mAh, 170 W, 100 W feitelijk intrekbare kabels)
EcoFlow RAPID powerbank (25.000 mAh, 170 W)
EcoFlow RAPID Pro desktoplader (320 W, 5 poorten, GaN)
EcoFlow RAPID Pro powerbank (27.650 mAh, 300 W, 140 W feitelijke kabel)
EcoFlow RAPID Pro powerbank (20.000 mAh, 230 W, 100 W feitelijke kabel)
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow RIVER 3
EcoFlow TRAIL 200 DC
EcoFlow RIVER 3 Plus
EcoFlow RAPID magnetische powerbank

Veelgestelde vragen

zoekpictogram
EcoFlow RAPID magnetische powerbank 5000

Can the power bank charge a watch?

Rapid 5000mAh does not support magnetic wireless charging, but can be charged by wired connection through the charging base of the watch (see the picture on the right)

Can wireless charging be turned off to allow wired charging when using magnetic attachment?

Yes, when wireless charging is in progress, double-click the button to turn off wireless charging, and then connect to the wired charging.

What should I do if the wired power output does not reach the advertised 30W?

需要先确认用户用的什么手机，手机现在多少电量（不同的手机协议，不同的电量状态的功率都可能有所差异，我们宣传的是最大的充电功率）。 建议话术： 不同的手机型号，不同手机电量下充电可能会有所差异（如电量大于80%时，手机可能会限制充电电流，处于涓流充电模式，此时充电功率会有所限制），您可以尝试在不同电量下进行充电测试或使用其他手机进行交叉验证（优先相同型号或相同品牌的机型），如果仍供电功率比较小，如果您方便的话可以提供相关视频，我们再次为你排查

When charging an iPhone via magnetic attraction, will there be a wireless charging animation popup?

Yes

Is the RAPID power bank certified under Qi 2.0?

Rapid 5000mAh has QI2 certification, you can check it on the certification website （https://wirelesspowerconsortium.atlassian.net/servicedesk/customer/portal/12/article/584384515）

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